Case Manager, Augmented Case Management

Augmented Case Management is a time-limited intervention that offers enhanced
multidisciplinary support to individuals facing housing, health, and self-sufficiency
challenges as they exit homelessness.

Augmented Case Management will coordinate closely with Housing Provider Case Managers. These combined services help stabilize individuals through additional home visits, connections to integrated healthcare, support networks in their new neighborhoods, and skills development for independent living.

The aim is to reduce evictions and prevent returns to homelessness while addressing complex service needs.

Responsibilities/Duties:

• Collaborate with Housing Provider Case Managers, supporting their work rather than replacing it.
• Provide assistance tailored specifically for households with past experiences of unsheltered homelessness.
• Offer an additional layer of support to help participants avoid further episodes of unsheltered homelessness or evictions, guiding them towards greater stability.
• Connect participants with community resources, including social, educational, and medical services.
• Facilitate the creation of a multidisciplinary support team for agencies.
• Provide case management services for participants within the program.
• Maintain accurate and up-to-date documentation of all services provided and case notes for each participant.
• Deliver Housing Retention services to households.
• Complete Individual Service and Budget Plans for all households.
• Enter participant data and manage exits within the Homeless Management
  Information System (HMIS), Coordinated Entry System (CES), and CaseWorthy.  Establish partnerships with other agencies and community resources.
• Refer clients to appropriate services.
• Determine eligibility for emergency rental assistance and homelessness prevention funds.
• Generate monthly, quarterly, and annual reports.

Skills Required

• Proficient in computer skills (Microsoft Office, database software).
• Strong organizational, communication, and interpersonal skills.
• Excellent listening abilities and capable of resolving conflicts effectively.
• Familiarity with community resources.

Qualifications:

• Certified Alcohol and Drug Counselor or Mental Illness/Substance Abuse Counselor (MISA) with experience in homeless services.
• Ability to complete training for the Homeless Management Information System (HMIS) and CaseWorthy, and secure a user license.

Requirements: Valid driver’s license, dependable vehicle, and proof of insurance

Work Schedule: Full-time (Monday – Friday, 8:00 a.m. – 5:00 p.m.). However,
schedules are flexible depending on responsibilities/needs.

Send Resumes to dmitchell@ivchi.org