Jacqueline Edens
President/Chief Executive Officer
Jackie brings more than four decades of leadership in homeless services, workforce development, and public systems to her role as Chief Executive Officer of Inner Voice. She spent 29 years with the City of Chicago in senior leadership positions, including Director of Homeless Services, Assistant Commissioner in the Division of Family Support Services, and Commissioner of the Mayor’s Office of Workforce Development, experience that provides a deep understanding of policy, systems coordination, and large-scale program administration.
After retiring from the City in 2004, Jackie continued her work through consulting in workforce development and homeless services. She joined the Inner Voice Board of Directors in June 2012 and was appointed Chief Executive Officer in September 2012.
As CEO, Jackie provides vision and strategic leadership for Inner Voice in close partnership with the Board of Directors, working collaboratively to set organizational direction, ensure accountability, and support the long-term sustainability of the organization. She brings a systems-level perspective to the organization’s work while empowering senior leadership to advance high-quality, person-centered programs that support individuals, families, and veterans experiencing homelessness or housing instability. Under her leadership, Inner Voice continues to evolve to meet changing community needs while remaining grounded in dignity, stability, and opportunity for the people it serves.
Diana Mitchell
Chief Program Officer
Diana Mitchell serves as Chief Program Officer at Inner Voice, where she provides organizational leadership and oversight for all programs. With more than 20 years at Inner Voice, Diana brings deep institutional knowledge and a strong commitment to the agency's mission, values, and participant-centered approach.
Diana first connected with Inner Voice as a participant in one of its programs with her six children after a period of homelessness. This experience gives her a uniquely informed perspective on the impact of stable housing and supportive services, grounding her leadership in both professional expertise and lived understanding.
In her role, Diana leads and supports program directors, case managers, and frontline staff to ensure programs are implemented effectively, operated efficiently, and remain compliant with funding and regulatory requirements. She works closely with teams to promote consistent standards, strengthen service delivery, and maintain a strong focus on participant outcomes and long-term success.
Diana's leadership reflects a hands-on yet strategic approach to program management, emphasizing accountability, staff development, and continuous improvement. Her progression within the organization underscores her credibility, stability, and dedication to the individuals, families, veterans, and special populations served by Inner Voice.
Khurram Navaid
Chief Financial Officer
Khurram has served as Chief Financial Officer at Inner Voice since 2107, and is responsible for the organization's financial management, including budgeting, financial analysis, audits, and fiscal oversight. He plays a key role in ensuring strong financial controls, transparency, and responsible stewardship of agency resources.
Before joining Inner Voice, Khurram spent more than 20 years working in accounting and finance in his home country of Pakistan bringing extensive experience in financial management and analysis to his role. His background supports Inner Voice's commitment to accountability, compliance, and long-term financial sustainability
Imran Moosa
Chief Operating Officer
Imran serves as Chief Operating Officer at Inner Voice, having recently been promoted from Director of Finance, where he supports the organization's day-to-day operations and works closely with executive leadership to ensure operational effectiveness, accountability, and alignment with long-term strategic goals.
Born and raised in Pakistan, Imran possesses a global perspective and a strong analytical approach to his work. With a strong background in finance and organizational systems, Imran brings experience in financial planning, forecasting, data analysis, and reporting to his role. His work helps ensure that decisions are informed by sound financial oversight and that resources are managed efficiently in support of the organization's mission.
As COO, Imran collaborates across departments, supports internal systems and processes, and helps strengthen the agency's infrastructure. He also provides leadership to operational and finance functions, promoting a culture of accountability, transparency, and continuous improvement
Tracey Dulaney
Director of Permanent Housing and Supportive Services
Tracey serves as Director of Permanent Housing and Supportive Services at Inner Voice, where she provides leadership and oversight for key programs that support participant stability and long-term success. In her role, Tracey leads and supports case managers to ensure services are delivered effectively, efficiently, and in alignment with program requirements and organizational standards. She works closely with staff to coordinate housing stability supports, financial safeguards, and individualized services that help participants maintain housing and navigate complex systems.
Tracey began her social service career at Inner Voice in 2006, in roles including Case Manager, Lead Case Manager, and Assistant Director. After seven years, she was recruited by a partner agency where she expanded her expertise over the next decade and earned multiple professional certifications, including National Certified Recovery Specialist. She returned to Inner Voice in late 2022, bringing enhanced skills, leadership experience, and a deep commitment to the organization’s mission.
Andrew Gaddy
Director, Emergency and Transitional Housing Program and Triage Housing Program
Andrew Gaddy has served as Director of Emergency and Transitional Housing since 2021 and, most recently, has taken responsibility for our recently launched Medical Respite Program. He brings more than 20 years of experience in housing, supportive services, and substance use recovery, with a career rooted in frontline service and program leadership.
In his role, Andrew oversees multiple housing and stabilization programs, including three transitional housing programs serving 53 adult males, as well as Inner Voice's nascent Medical Respite Program. The Medical Respite Program provides short-term, supportive housing for individuals who are too medically vulnerable to recover on the streets following a hospital stay but no longer require inpatient care. Andrew is responsible for program operations, staff supervision, facility maintenance, and ensuring services are delivered efficiently, safely, and in alignment with organizational standards and funder requirements.
Andrew supervises 25 staff members and works closely with clinical, housing, and community partners to support participant stability and recovery. His leadership reflects a strong commitment to trauma-informed care, staff development, and helping individuals move toward improved health, housing stability, and long-term self-sufficiency.
Halbert Williams
Director, Veteran’s Programs and Workforce Development
Halbert Williams serves as Director of Veterans Services and Workforce Programs at Inner Voice. He joined the organization in 2019 as a Supportive Housing Case Manager and quickly advanced into leadership roles due to his strong rapport-building skills and commitment to participant success.
In his current role, Halbert oversees the Transition in Place (TIP) and Veterans Affairs Case Management (VACM) programs, which support veterans in achieving housing stability and accessing the services they need. He also leads the Home Illinois and HIRE workforce programs, which serve a broader population and focus on employment readiness, job placement, and pathways toward economic stability.
Halbert provides leadership and supervision to program staff, ensuring services are delivered effectively, efficiently, and in alignment with program requirements and organizational standards. He works closely with teams to identify barriers, coordinate services, and support participants as they work toward housing stability, employment, and long-term independence. His leadership reflects a strong commitment to participant-centered care, staff development, and measurable outcomes.
Nancy J Powell
Director, Program Communications & Community Engagement
Nancy joined the Inner Voice team in September 2023, bringing a background in strategic communications, marketing, and relationship-building to mission-driven work. She holds a master's degree in public administration and marketing from DePaul University and brings more than 20 years of experience in marketing, communications, and relationship-building, including 17 years as the owner of a boutique marketing agency.
At Inner Voice, Nancy focuses on identifying and pursuing private and foundation funding opportunities, supporting grant development efforts through writing, coordination, and collaboration with leadership and program staff. She also leads communications, individual donors, corporate, and community engagement, and partnership development, working closely with program teams to develop resources that support case managers and participants.
Nancy is deeply committed to advancing Inner Voice's mission by strengthening awareness, resources, and long-term support for individuals, families, and veterans working toward stability, dignity, and a place to call home.
M Blacher Tatum
Director of Rapid Re-housing Programs
M Blacher Tatum serves as the Director of Rapid Rehousing Programs providing strategic and operational leadership across multiple housing programs serving individuals and families exiting unsheltered homelessness. Since joining Inner Voice Chicago in 2024, Blacher has overseen program implementation, staff supervision, and service delivery models aligned with various funder requirements.
In this role, Blacher oversees supervisory and frontline staff, ensuring high-quality case management, compliance with funder and regulatory standards, and effective coordination between housing operations and supportive services. Their work bridges direct participant engagement with data-informed program management, contributing to improved housing stability outcomes and operational efficiency.
Blacher brings over five years of experience in the social services and homelessness response sector, with a professional background that includes program supervision, systems development, and cross-functional collaboration. They are known for building scalable program infrastructure, strengthening internal processes, and maintaining a participant-centered approach while balancing accountability, compliance, and staff support.
